Frequently Asked Questions

1. When will I receive my orders?


Fulfillment takes 2-3 days after confirmed payment of an order. Some exceptions would be F!NDS partner vendors that implement order cut-offs and fulfill orders only on specific days. This usually applies to fresh produce to ensure that they are delivered to you as fresh as possible.

Due to different fulfillment policies of our F!NDS partner vendors, you may receive your order in separate parcels. We take care of this and will incur no additional charge for you.

F!NDS Vendors with special delivery schedules:

  • kcdelivery.ph - Next-day delivery unless a request is made for a specific delivery date or for the kcdelivery.ph items to be pooled with the delivery of other items in an order.



2. How much is your delivery fee and what payment methods do you accept?

GoodFinds.ph delivers straight to your doorstep in these areas:

GoodFinds.ph Delivery Fees



3. Can I pick up my order instead?

Yes you may, we have two pick-up locations you can choose from.

ALABANG
2 Sicogon St. Tierra Nueva Village, Barangay Cupang, Muntinlupa City 1771
Contact : Aiza (0917) 526 6680
Schedule : Monday to Saturday 8am to 5pm

MAKATI
7637 Guijo St. San Antonio Village Makati City 1203
Contact : Winnie (0917) 526 6681
Schedule during quarantine: Tuesdays, Wednesdays and Fridays 10am to 4pm

 

 




4. How will I know if my order is ready for pick-up?

You will receive an SMS or email notification that your order is ready for pick up.




5. Will I be notified when my order is shipped out?

Yes. You will receive an SMS or email notification when your order is on its way to you. You can expect your order the same day you receive the notification.




6. What happens if my order is not delivered on time?

In the rare case that your order cannot be delivered within 2-3 days, we will notify you through the contact information you provided. With the COVID-19 situation and lockdowns in effect, some deliveries may be affected.

If you would like to cancel your order because of the delay, you may do so by contacting us (1) message us on Facebook m.me/shopgoodfindsph, (2) send an e-mail to hello@goodfinds.ph or (3) message us on Viber (+63 917 598 8000). Please indicate your order number and the name reflected on the order.




7. What happens if a fresh produce product I ordered is out of stock?

We have limited control over inventory of fresh produce because we deliver these to you straight from the farms to ensure freshness. In the event that an item from your order becomes unavailable from our partner vendor, we will make sure to inform you and we will refund you for the out of stock item.




8. What happens if I receive an incomplete delivery?

We request that you check that your order is complete at the time you receive it. Please note that some orders may arrive in separate parcels.

If you think we missed something, our lines our open for you (1) message us on Facebook m.me/shopgoodfindsph, (2) send an e-mail to hello@goodfinds.ph or (3) message us on Viber (+63 917 598 8000). Please indicate your order number and the name reflected on the order.




9. I forgot something. Can I still adjust my order?

Within the same day that you placed an order, you can choose to cancel the incomplete order and then place a new one with updated items and quantities.

or

You can place a new order containing the items you forgot, and then inform us, we will gladly waive the delivery fee for the additional order and will deliver it together with the first one. If you choose this option, please remember to inform us so we can process the waiving of the delivery feeJust contact us (1) message us on Facebook m.me/shopgoodfindsph, (2) send an e-mail to hello@goodfinds.ph or (3) messaging us on Viber (+63 917 598 8000). Please indicate your order number and the name reflected on the order.




10. I need to cancel my order. What do i do?

An order is considered final upon receipt of payment. However if you change your mind and wish to cancel your order just message us (1) message us on Facebook m.me/shopgoodfindsph, (2) send an e-mail to hello@goodfinds.ph or (3) message us on Viber (+63 917 598 8000). Please indicate your order number and the name reflected on the order.

A refund will be made to your account net of any bank and transaction charges.




11. How do I return an item?

We closely check orders before they are sent out for delivery. Should you not be completely satisfied with the quality of the goods you receive, we will accept returns for reasons of defects or substandard quality just contact us (1) message us on Facebook m.me/shopgoodfindsph, (2) send an e-mail to hello@goodfinds.ph or (3) message us on Viber (+63 917 598 8000). Please indicate your order number and the name reflected on the order so we can discuss replacing or refunding you for the item.




12. Where do the fresh meats come from?

Sikap Farms, our partner vendor, sources its pork products from Robina Farms and Pilmico. Both suppliers are NMIS- certified (National Meat Inspection Service), processed in Triple-A slaughterhouses, and strictly follow the cold chain process.

Their beef is imported from Brazil from sources that are NMIS-certified, supported by COMI (Certificate of Meat Inspection of Imported Meat for Domestic Distribution), and have clearance from the Bureau of Animal Industry (BAI).




13. What makes the label Good Finds special?

Good Finds is our homegrown label where we provide you with the best quality goods--we personally curate--at the best prices.

You are guaranteed excellent quality because we source Good Finds products only from the most reputable and experienced vendors as our our way of supporting businesses who used to supply to hotel and restaurant chains but have been greatly affected by the pandemic.

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